About MisteryAudit.id

MisteriAudit.id is Indonesia premier Mystery Shopping & Experience Assurance service, dedicated to helping businesses elevate customer experience, ensure brand consistency, and enhance operational excellence.

We leverage advanced technology, AI-driven insights, and expert evaluations to optimize retail and service performance.

Our Expertise

Backed by Valdo Inc.'s two decades of experience in customer experience research and service audits, we bring a proven track record of delivering high-quality, data-driven evaluations. Our expertise extends to working with leading financial institutions, including:

Citibank

HSBC

DBS

Standard Chartered Bank

BCA, BRI, and more

Our Impact

Digitizing 30,000 Unilever General Trade stores

across Java & Bali in collaboration with Mitsui and Co. Japan

Partnering with top brands

to optimize service quality:

Janji Jiwa – Enhancing café experiences

Haus & Hangry - Enhancing both their physical stores and Ebike section

Sekar Bumi & Bolesca – Improving Freezer service standards & operations execution

Our Mission

To empower businesses with actionable insights that drive customer experience excellence and operational efficiency.

We are committed to helping our clients achieve their business goals through comprehensive mystery shopping and retail audit solutions.

Why Choose MisteryAudit.id?

Proven Track Record

Years of experience working with leading brands across various industries

Comprehensive Solutions

End-to-end mystery shopping and retail audit services tailored to your needs

Fast Turnaround

Quick and efficient service delivery with actionable insights